NEX-GX: Deliver superior Guest eXperiences
Create superior experiences across each stage of the guest journey. Catch and correct any poor service experience in real-time. Build customer-loyalty and drive top-line growth.
Engage with your guests
Create moments of micro-delight through personalized service
NEX-GX omnichannel bots recognize returning customers and help personalize their stay. NEX-GX seamlessly integrates customer requests whether offline (voice or text-based) or online (web, app, WhatsApp) and tracks on-time closure. The solution helps offer a seamless experience and personalized service across each stage of a customer’s journey, creating moments of micro-delight.
Provide safety and assurance through contactless stay
NEX-GX Contactless check-in feature enables guests to pre check-in and customize their stay before arrival. This eliminates waiting time at the reception and provides information to the staff in advance, helping them create a personalized and delightful stay experience. The platform also empowers guests to create contactless service request over a channel of their preference like Mobile App, WhatsApp, SMS, etc. without interacting with staff. NEX-GX also allows management to track unfulfilled guest requests and poor service experience in real-time. This helps address (potential) issues at the moment when it matters the most.
Enhance revenue through upsell, repeats and by plugging leakages
NEX-GX helps deliver superior customer experiences thereby driving customer loyalty. nexepra.ai can help monetize your loyal customer base, drive upsell, and eliminate channel commissions by enabling your customer to directly book their next stay.